Frequently Asked Questions

The minimum age is 23 years old. If you are between 21 and 22 years you must leave a deposit of US$750.00 (Compact/Intermediate) or US$1,000.00 (SUV/4x4/Minivans). You must also buy the Collision Damage Waiver (CDW)/Loss Damage Waiver (LDW).

The cost of an additional driver is US$5.00 per day. If the couple is married it’s free. The maximum quantity of drivers per car are 3 drivers.

We have a different rate for each class. When returning the vehicle, you must return it the same amount you have received it or we will charge for the missing amount.

Yes, we do accept valid international driver’s license

We pick you up for free at your hotel or local address. We pick you up at the appointed time and bring you back to the Main Office to do the necessary paperwork. When returning the car, we will drop you back off for free at your hotel, local address or even to the nearby beach or in the main street in Oranjestad.

If you wish to pick up / drop off there will be an additional cost of US$20.00.

Third party/liability insurance is included in the rental rate. Third party/liability insurance is when you get involved in a car accident (collision) and you are at fault (police report/Forensys). Then our insurance company covers the damages done on the other party/car. All the damages done on the Sal ARUBA will be covered by you, even if the cost of the damages surpasses the deposit amount.

No insurance is required, but we recommend to buy our optional Collision Damage Waiver and Loss Damage Waiver which differs per class.

In the case that you buy the daily CDW/LDW and you are at fault then you will be responsible up to US$500.00 or US$750.00 (depending on the type of vehicle), which is the deposit, even if the damages surpasses the amount of the deposit. The CDW/LDW is only valid when there is a collision with another vehicle and there must be a police report. It does not cover damages done when you have damaged the car by hitting a rock, wall etc. Unfortunately, we don’t offer any additional ‘insurance’ that is all-risk.

Most of the time yes. So, it’s recommended to contact your bank before traveling so you can find out the terms and conditions of your specific credit card exp. some cover only in the US and not in the Caribbean.

Yes, you do. This in connection with our cancellation policy of 48 hours prior to the date reserved.

Mostly for companies, the only way possible is that if you, the credit card holder, fill in and sign the authorization form which includes a copy of your identification and credit card. Otherwise you will have to be present and sign the rental agreement.

We accept American Express, Mastercard, Visa and Discover

A credit card pre-authorization is much like any other charge to a credit card, except instead of actually debiting funds from the cardholder you just put a temporary "hold" on the funds that lasts for 5 days. With some banks or countries is takes longer to be released. Please check with your local bank to see how many workdays it takes to release a pre-authorized deposit

Unfortunately, this is not possible.

Yes, you can leave a cash deposit, with the condition that you have to buy the daily CDW/LDW.

Even if you only want to rent a vehicle for a day or two, we ask for a security deposit in case there is a damage to the car that's not covered by the insurance.

Yes, you can pay the rental in cash